I had a very disappointing experience with this company. They sent out an inept repairman who came out to my home 2 times to repair my oven. After the second appointment he sheepishly asked if he could come back a third time. I told him no and to just go! At this point I was out of $350. I called the company on a Sunday and spoke to who I assume was Sam. He promised to call me back on Monday and would resolve the matter quickly. He acted like he cared. I have since spoken to Helen multiple times and she says that she has passed along my messages and doesn't know what else to tell me. Very disappointing. I have since found a reputable company that diagnosed the problem in about 30 minutes, ordered the faulty part, and should be replacing it in the next day or two. The guy sent to my house by this shady company spent HOURS fiddling around with my oven, acting confused, created a mess for me to clean up, lied, etc. I will be seeking legal action. When I spoke to Sam on Sunday he said the man he sent out was new. After that I guess he decided he didn't want to be bothered with resolving the matter. I went by their google reviews, something I rarely do. Big mistake. If I had checked the yelp reviews I would have never hired them. Buyer BEWARE!
Don't call them if you need quick service!! Gave one star as i had to. Made an appointment for today between 9 and noon. No one ever showed up or called. Called the office and they "couldn't find our appointment". Gave her my number again and the tech or office was to call me back. An hour later called the office again and she had the wrong phone number after i told it to her THREE times when i called. Still have not heard from them and that was 30 mins ago!!! Maybe they need someone who understands speech and how to tale a message answering the phone!!!!!!!!!
made "appointment" for 4-7 pm on a Saturday. Waited until 5:30 when they called and said they couldn't make it and want to reschedule for Monday. no thank you. wasted my time with this company.
Horrible!!! Do not waste your money. I lost a day of work because the technician could not hold up to the promise of same day service. Once he arrived he charged me $320 for a part replacement on my Samsung dryer. It took him less than 15 minutes. He then looked at my stove which also needed a heating part replaced. He told me it would be an additional 220 dollars. I refused and told him that for that price I would just buy a new appliance. He treated me like I was stupid for making that decision and continued to press me for getting the repair. He said "since this is your second appliance I will do it for $180. You already have to pay $65 so you will be wasting your money if you don't do it." I asked him why I owe $65 when the website says quotes are free. "I already did the diagnostic". That was him turning the oven on and opening the door!!!!! What a rip-off. I bought a new stainless steel stove for $420. Totally worth it not to hand over anymore money to this business.
Made appointment for a repair today from 9-12 Spoke to an associate about 10:30 AM and was told to call back about 30 min til 12:00 if the tech wasn't there yet. Didn't bother to call and check on the tech. Called again at 11:30 today, spoke to 2 different people then was told that they will call me back in 10 minutes. Time now is 1:15 and no phone call, no explanation, reschedule or apology. Guess they're TOO RICH TO MAKE MONEY TODAY!!! DONOT USE THIS COMPANY!!!!!!! BEWARE!!!!!
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We repair all types of appliances in the Houston metro area and have a seasoned staff of repairman that can service everything from washers and dryers to ovens and refrigerators. Please give us a call and let's give your appliance a second life.
Established in 1994.
has been providing reliable, professional and fast appliance service throughout the Houston Texas and surrounding areas since 1994.
Our technicians repair all makes and models of refrigerators, freezers, washers, dryers, ovens, cook-tops, stoves, microwaves, ice-machines, air-conditioners, heaters, fireplaces, trash compactors, garbage disposals and dishwashers.
We specialize in the repair of high-end brands such as: Sub-Zero, Thermador, Viking, Miele, Gaggenau, Bosch, ASKO, etc. And other major brands such as: Maytag, Whirlpool, GE, Kenmore, Sears, Jenn-Air, Frigidaire, Hotpoint, Amana, LG and Samsung. We also specialize in Sub-Zero, Wolf, Viking, Thermador, U-Line, KitchenAid, GE Monogram, Bosch, Asko, Dacor, Miele, Northland, Infinity, and more.
We service the following areas: Greater Houston and surrounding areas, Katy, Richmond, Pasadena, Greenspoint, Cypress/Fairbanks, Spring, Tomball, Conroe, Deer Park, Friendswood, La Porte, League City, Missouri City, Pearland, Sugar Land,
We are your local repair company for your appliances. That allows us to provide a lower overhead cost and faster service. We also support the community that we work in. When we come to your home, we will diagnose the problem with the appliance, and in most cases immediately do all the repairs on the spot. We respect your house as we would our own and we keep the noise at a minimum and clean up after ourselves. We strive to ensure that the only thing that will have changed after we leave your home is that your appliance is working.