Privacy Policy

Effective Date: March 12, 2026

1. Introduction

Thank you for visiting Houston Appliance Repair (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

2. Information We Collect

We may collect personal and non-personal information in connection with your use of our website and services.

2.1 Personal Information

Depending on how you interact with us, we may collect information such as:

Name
Address
Email address
Phone number
Service request details
Appointment information
Payment information, where applicable
Communication history with our team

2.2 Non-Personal Information

We may also collect certain non-personal or technical data automatically, including:

Browser type and version
Device type
Operating system
IP address
Pages visited on our website
Time and date of visits
Referring website or source
General website interaction data

3. How We Use Your Information

We may use the information we collect for purposes including:

Providing and managing appliance repair services
Scheduling, confirming, and completing service appointments
Responding to questions, requests, or customer support issues
Processing payments, where applicable
Improving our website, services, and customer experience
Sending service-related updates and communications
Maintaining internal business records
Protecting against fraud, misuse, or unauthorized activity
Complying with legal obligations

4. How We Share Information

We may share your information only as reasonably necessary to operate our business and provide services. This may include sharing information with:

Employees, dispatchers, and technicians involved in your service request
Trusted third-party vendors or service providers that help us operate our business, such as payment processors, website tools, scheduling systems, or communication platforms
Government authorities, law enforcement, or regulators when required by law or legal process
A successor entity in the event of a merger, acquisition, sale, or transfer of assets

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand visitor behavior, and help us improve our services and marketing.

These tools may collect technical information such as IP address, browser activity, pages viewed, and session behavior. You may be able to control certain cookie settings through your browser preferences.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, server, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We may retain your information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or limit certain processing activities
Request information about how your data is used

To make a privacy-related request, please contact us using the information listed below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that personal information from a child has been submitted to us without appropriate consent, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services for your convenience. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date. Your continued use of our website or services after such updates are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Houston Appliance Repair
Call Us: (281) 916-3118
Address: Houston, TX
Hours: Mon–Fri: 8:00 AM – 8:00 PM
Sat–Sun: 9:00 AM – 4:00 PM